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I can't log into Avanti/Password reset didn't work

Have you reset your password and can no longer log in to Avanti? Double-check which password you have just changed. 

If you use the Avanti Desktop, there are two passwords in Avanti: one to log into the remote server and one to connect to Avanti itself.

1. Where did you reset your password? Avanti Self-Service Portal

If you reset your password from, you should use this new password to log in to the Avanti Cloud Client or your RDP. 

If you reset your password on the Self-Service portal, you should use this new password to log in to the Avanti Desktop, ASSP and the New Avanti Experience.

2. Check if you are logging in to the right place.
Where are you trying to log in?

Avanti Cloud ClientAvanti Desktop 
Your Avanti RDP

You can reset your Avanti Desktop password from ASSP or New Avanti Experience using Forgot your Password

If you don't see Forgot your Password on your Self-Service Login, you should contact your system administrator. They can enable this feature or reset your password from their Avanti Desktop.

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