Kiley Morrisey

Modified on: Tue, 4 Jul, 2023 at 4:05 PM

New Avanti Experience
- Getting Started in the New Avanti Experience
- Setup Guides
- Advanced Setup Guides
  - Available Leave Advanced Setup Guide
  - Emergency Contact Advanced Setup Guide
- Transition Guides
Avanti Go Mobile
- Guides for Avanti Administrators
- Guides for Employees and Managers
Canadian Payroll
- Employee Profile
- Payroll Processing
- Payroll Configuration
- Payroll Data Entry
- Compliance in Payroll
  - Minimum Wage Changes in 9.45
- Payroll Reports
  - GL Distribution by Earning/Deduction Code
- General Ledgers (GLs)
Time & Attendance
- Approvals
- Scheduling
- Schedule Pooling
- Configuration
System Administration
- System Administration
- Securities
- Role Assignments
  - Responsibilities
  - Role Assignments
- User Setup
- Signing into Avanti
  - Downloading the Avanti Cloud Client
  - Signing In Using Microsoft Sign-On
Benefits Administration
- Coverage
  - Terminating Employee Benefits
  - Benefit Eligibility
- Configuration
  - Benefit Rates
  - Benefit Carriers
Human Resources
Year-End
- Year-End Prep
- Year-End Balancing
- Year-End Processing
- Year-End Resources for Payroll
- Year-End Resources to Share With Your Employees
- Tax Slip Processing
- Tax Slip Adjustments
- Additional CRA Tax Forms
Training & Development
Recruitment & Onboarding
- Job Requisitions
  - Job Offer Letters Setup
  - Digital Evidence for Job Offer Letters
Workflows
- Guides
Report Designer
- Getting Started
- Report Templates
  - How to import the Banking Information Change Report
  - The Canada Emergency Wage Subsidy Report
Self-Service Portal
- Web Menu
- Security & Access
- Configuration
- Document Review
Release Notes
- Release Notes
FAQ
- FAQ
Avanti Product Feedback Forum
- How-To Guides
  - Avanti Feedback Forum: Getting Started
Clock Connect
- Getting Started with Clock Connect
- Employee Management
- Clock Management
- Troubleshooting Clock Connect
Cloud Migration
- Migration Phase
- Launch Phase
  - Turn Off Clock Service
  - Stop the Avanti Login Service
- Exploration Phase
  - Uninstall the Avanti Clock Service
  - Remove the Clock Workflows
Archive
- Reference Guides
Skill Up Questions and Answers
- Skill Up with Avanti Webinar Q and A
  - APIs & Avanti 2023-08

I can't log into Avanti/Password reset didn't work

Have you reset your password and can no longer log in to Avanti? Double-check which password you have just changed.

If you use the Avanti Desktop, there are two passwords in Avanti: one to log into the remote server and one to connect to Avanti itself.

1. Where did you reset your password?

https://selfservice.myavanti.ca/

Avanti Self-Service Portal

If you reset your password from https://selfservice.myavanti.ca/, you should use this new password to log in to the Avanti Cloud Client or your RDP.

If you reset your password on the Self-Service portal, you should use this new password to log in to the Avanti Desktop, ASSP and the New Avanti Experience.

2. Check if you are logging in to the right place.
Where are you trying to log in?

Avanti Cloud Client	Avanti Desktop

Your Avanti RDP	ASSP

You can reset your Avanti Desktop password from ASSP or New Avanti Experience using Forgot your Password.

If you don't see Forgot your Password on your Self-Service Login, you should contact your system administrator. They can enable this feature or reset your password from their Avanti Desktop.