If you’ve run the CPP Balancing Reports to balance your CPP remittances and they didn’t balance, there may be a few reasons why:
The employee has a pay period without enough earnings and benefits to reach the exemption.
The employee has a pay period with only bonus or benefits, so no exemption applied.
The CPP exemption is incorrect on one or more of the earning or benefit codes.
Are you unsure your CPP remittances balance? Go to Balance Your CPP Remittances for more information.
How to Review Your Employees' Pay
Once you’ve identified the employees with CPP remittances that didn’t balance, please review each pay period with a discrepancy to confirm whether:
There are enough earnings and benefits to reach the pay period exemption.
It is a bonus-only pay or a benefits-only pay.
Step 1: Open the Employee Profile in the Avanti Desktop Application.
By default, this can be found in Canadian Payroll >> Employee Profile or Human Resources >> Personal Information.
Step 2: Enter the employee number in Employee.
Step 3: Navigate to Payment Inquiry.
Step 4: Select the first pay for the employee that does not balance, then double-click on it.
Step 5: Review the earnings and benefits to confirm whether:
There are enough earnings and benefits to reach the pay period exemption.
It is a bonus-only pay or a benefits-only pay.
If neither of these situations applies to the pay period, please skip to Incorrect CPP Exemption.
Step 6: Repeat Steps 3 to 5 for each pay period that does not reconcile.
Step 7: Repeat Steps 2 to 6 for each employee with a pay period that does not reconcile.
Incorrect CPP Exemption on an Earning or Benefit
If the balancing issue is not resolved, please review your earning and deduction/benefit codes to ensure that the CPP Exemption is set correctly. Go to Reviewing Codes for CRA Compliance for more information.
Are you still unable to balance the CPP remittances? We’re here to help. Please contact Client Care for assistance.