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Notification Setup on the New Avanti Experience

Important Information - Doesn’t sync to Fresh Desk

As an administrator, you need to set up workflows for your employees to receive notifications in the New Avanti Experience and Avanti Go.

Additional Information
This is only applicable to clients with Workflows. If you do not have Workflows, notifications aren’t available on the New Avanti Experience.

You can set up any notification from an Avanti Workflow to populate the New Avanti Experience. To set up workflows on the New Avanti Experience, you’ll need to complete the following: 

  • Add Mobile Notification Maintenance to the Menu

  • Set Up the Avanti Notification Type Maintenance

  • Update the Notifications on the Workflows

  • Create the Workflow to Send Notifications to the New Avanti Experience

  • Enable Notifications on the New Avanti Experience

Additional Information
If you’ve already updated workflows to receive notifications in Avanti Go, you’ll also get notifications in the New Avanti Experience. The setup for notification on the New Avanti Experience and Avanti Go is the same.

Add Mobile Notification Maintenance to the Menu

The following steps guide you through adding Mobile Notification Maintenance to the System Menu. If Mobile Notification Maintenance is already on the menu, skip to the Set Up the Avanti Notification Types section. 

Step 1: Select Display Update Menu in System Menu.
By default, this can be found in System Administration >> System Menu.

Once Display Update Menu is selected an additional column, Update Menu, displays. The Update Menu column displays all the available menu items. 

Step 2: Under Web Services >> Installation & Maintenance, Mobile Notification Maintenance may display in red font. If it does, right-click on the item and select Add New in Avanti Menu

Additional Information
If Mobile Notification Maintenance is not red, it is already on your menu. Please skip this step.

Step 3: Select OK to save your changes. 

How to Set Up the Avanti Notification Types

Avanti Notification Types provides the ability to set up the types of notifications employees can receive, which notifications employees receive by default, and which notifications employees can disable.

For example, you could use the Schedules Type for the Schedule Assigned and Schedule Reminder Workflows. 

Additional Information
What’s New notifications are only available in the New Avanti Experience.

By default, employees receive all notification types and can choose to turn them off. On the New Avanti Experience, the name and description can be found in Notification Settings similar to: 

Please skip to the Update the Notification on the Workflow section below if you’re satisfied with this setup.

Step 1: In Mobile Notification Maintenance, select the notification type, then click Modify.
By default, this can be found in Web Services >> Installation and Maintenance in the Avanti Desktop.

Additional Information
You cannot add additional notification types, but Step 2 guides you through updating the name and the description of each notification type. 

Step 2: To change the name of the notification type that displays on the New Avanti Experience, update the Type Name. You can also adjust the name that appears when the user logs into the New Avanti Experience on a French device by updating Type Name (French), if applicable. 

Step 3: To change the description of the notification type that displays on the New Avanti Experience, update the Description. You can also adjust the description that appears when the user logs into the New Avanti Experience on a French device by updating Description (French), if applicable.

Step 4: By default, this notification is active, and employees receive this type of notifications. To prevent notifications with this type from displaying in the New Avanti Experience, deselect Active

Step 5: By default, employees receive the notification when they first log into the New Avanti Experience. To prevent employees from receiving this notification type, deselect Enabled by Default