Do you want employees to be able to reset their password when they cannot log in on the Avanti Self-Service Portal (ASSP)? Add Forgot your Password on the login screen to allow your employees to reset their password after confirming their identity - all without manual intervention by your HR or Payroll team!
You’ll want to make a few decisions before setting up forgot password.
Determine the text on ASSP that users will select to reset their password.
Determine which information employees will enter to confirm their identity.
Additional Information
If you’ve already moved to the latest ASSP, your employee can also reset their password on Avanti Go.
You must already have ASSP set up to send emails before you can enable reset passwords. Don’t have emails set up on ASSP? We’re here to help! Contact Client Care for assistance.
When to Use Forgot Password
Forgot password is only available if your employees use Avanti Security to verify their identity. If everyone uses Microsoft Single Sign-On, you shouldn’t enable Forgot Password.
An employee must be attached to the Avanti User for someone to reset their password; we use their employee information to confirm their identity before allowing them to reset their password.
How to Set Which Info Validates the Employees
Employees will always need to provide their primary email to reset their password. You can also add additional information that we’ll use to confirm their identity.
Additional Information
If you’ve already moved to the latest ASSP, employees can enter their email address or username to confirm their identity.
Step 1: Open Self-Service Portal Security Settings in the Avanti Desktop Application.
By default, this can be found in Web Services >> Installation and Maintenance.
Step 2: Select Enable Password Reset on the Password Reset tab.
Step 3: Select Insert, then select the magnifying glass to add the information the employee will enter to confirm their identity.
Step 4: In Question, enter the text displayed when the employee resets their password and a French translation in French Question, then select OK.
Step 5: Repeat Step 3 and 4 for each piece of information you’d like employees to use to verify their identity.
How to Change the Forgot Password Text
You can change the text employees select when they’ve forgotten their password. You can decide which text displays in English as well as French.
Additional Information
By default, employees must select Forgot your Password? in English and Mot de passe oublié? in French to reset their password.
Step 1: Open Administration Settings in ASSP.
By default, this can be found in Administration.
Step 2: Use the search bar to locate PasswordResetMessage.
Step 3: Select Edit for PasswordResetMessage.
Step 4: Enter the text users will select to reset their password in Value and select Save.
Step 5: If you’re not updating the French text, skip to the How to Allow Users To Reset the Password section. Otherwise, select Edit for PasswordResetMessageFr.
Step 6: Enter the text users will select to reset their password in Value and select Save.
Step 7: If you’re not updating the French text, skip to the How to Turn on Forgot Password.
Step 6: Open Administration Settings on ASSP and select Reload Setting.
Additional Information
If you’ve already moved to the latest ASSP, you won’t see Reload Settings; your changes will take effect within 5 minutes.
Congratulations! You have successfully changed the password reset message.
How to Turn on Forgot Password
Now that you’ve finished making your other selections, it’s time to turn forgot password on.
Step 1: Open Administration Settings in ASSP.
By default, this can be found in Administration.
Step 2: Use the search bar to locate AllowUserPasswordReset.
Step 3: Select Edit for AllowUserPasswordReset.
Step 4: Select the checkbox beside Value if it’s deselected, then select Save.
Step 5: Open Administration Settings on ASSP and select Reload Setting.
Additional Information
If you’ve already moved to the latest ASSP, you won’t see Reload Settings; your changes will take effect within 5 minutes.
Now, your employees can reset their password from ASSP.