If you or one of your employees has forgotten the answers to their security questions or gotten a new device and can’t use the authenticator app, it’s easy to fix.
If you want to fix it yourself, you can do this from the Avanti Self-Service Portal.
Additional Information
You can only fix this for yourself if you don’t need this information to log in. Additionally, you’ll need access to the authenticator app or the removal key to remove it. If you can’t remove it yourself, please reach out to your manager so they can remove it for you.
If you need to fix it for an employee, you’ll need access to the Avanti Desktop and their username.
How to Remove Your Authenticator
If you still have access to your authenticator app or the removal key, you can remove your current authenticator and add a new one. If you don’t have access to your authenticator app, please contact your manager so they can help.
Step 1: Select the Authenticator tab in Settings on the Avanti Self-Service Portal.
By default, this can be found in Administration.
Step 2: Select Remove Authenticator.
Step 3: Enter the PIN from the authenticator app or the removal key from when you set up your authenticator. Then select Remove.
Additional Information
If you can’t remove it yourself, please reach out to your manager so they can remove it for you.
Congratulations! You’re all done. Follow the on-screen instructions if you want to add the authenticator to a different device.
How to Remove an Employee’s Authenticator
Your employee may need to have their authenticator removed if they lose their phone or get a new device. If they cannot remove it on their own because they need it to log in, you can remove it on their behalf.
Step 1: Select the Authentication Setup tab in Avanti Users on the Avanti Desktop.
By default, this can be found in System Administration >> System Access Controls.
Step 2: Select Remove Authenticator.
Step 3: Once you’ve confirmed you’re removing the authenticator for the right user, select Yes to remove the authenticator.
Step 4: Select OK to save your changes.
Great! You’ve removed their authenticator. The next time they log into Avanti, they’ll need to set up a new authenticator app.
How to Update Your Secret Questions
If you can log into the Avanti Self-Service Portal, you can create new security questions and remove old ones.
If you can’t log in, please contact your manager so they can help.
Step 1: Select the Secret Questions tab in Settings on the Avanti Self-Service Portal.
By default, this can be found in Administration.
Step 2: Select Add Question.
Additional Information
You need to ensure you’ve met the minimum number of questions before you can delete them. If you’ve already answered enough questions, skip to Step 7.
Step 3: Select the Question you’d like to answer. You may be able to create your question if Write your own question is available.
Step 4: If you selected Write your own question, enter your question below.
Step 5: Enter your response in Answer and Confirm Answer, then select Save.
Step 6: Repeat Steps 2 to 5 until you’ve created enough questions.
Step 7: Select Delete for the questions you’d like to remove, then select OK.
Step 8: Repeat Step 7 until the right questions are set up.
How to Remove an Employee’s Secret Questions
You’ll need to remove an employee’s questions if they’ve forgotten their answers, and you require multifactor authentication to log into ASSP.
Additional Information
You cannot adjust an employee’s answer; instead, remove questions so employees can create their own.
Step 1: Select the Authentication Setup tab in Avanti Users on the Avanti Desktop.
By default, this can be found in System Administration >> System Access Controls.
Step 2: Select the security question they’d like removed, click Delete, then select OK.
Step 3: Repeat Step 2 if the user needs multiple questions removed.
Step 4: Select OK again to save the changes.
Great! You’ve removed some security questions. When the employee logs into Avanti again, they must add questions.