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Downloading the Avanti Cloud Client

Get up and running in just minutes. You’ll get started by installing the Avanti Cloud Client. Once it’s ready to go, you’ll enter your Avanti Serial Number, log in, and your back to work.

From now on, use the Avanti Cloud Client to access the Avanti Desktop. This grants access to your live Avanti company using the same usernames and passwords you currently use to access Avanti. 

Additional Information
The Avanti Cloud Client is for Regular Users needing access to the Avanti Desktop. 


Confirm How You’re Connecting to the Desktop

Are you already accessing the Avanti Desktop and wondering whether you’re using the Avanti Cloud Client to connect? It only takes a moment to confirm.

Open the Avanti Desktop. If the Avanti Cloud Client displays before you log in, you’re good, and there’s no need to take additional steps. If you don’t see the Cloud Client, you’ll want to confirm the requirements below and start the download.

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Requirements

Windows: The Avanti Cloud Client is only available if you use Version 10 or newer. If you have a previous version of Windows, please update it. Go to How to Get Started in Windows for download information.

MacBooks: The Avanti Cloud Client runs on MacOS 12 or newer. Go to How to Get Started on a MacBook for installation information.

How to Get Started in Windows

Step 1: Go to https://app.myavanti.ca and select Get the app to download the setup for the Avanti Cloud Client.

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Step 2: Once the download finishes, run Setup.exe. It’ll be in your downloads folder.

Additional Information
You’ll need to run this as your Windows user; please don’t have your IT run it as an administrator.

Step 3: Select Install once we’ve confirmed the system requirements are met.
You can continue to use your computer to work while the installation runs.

Step 4: Once the installation finishes, the Avanti Cloud Client opens automatically, and a shortcut is added to your Windows Desktop. Enter your Serial Number.

Additional information
Need help finding your Avanti serial number? 

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Additional Information
You’ll only have to enter your serial number once, and we’ll remember it for you.

Step 5: You’re all done installing the Avanti Cloud Client; now it’s back to work.

Enter your Remote Desktop username and password, then log into Avanti. You’ll need to add chs\ before your username. For example, if the Remote Desktop username is avantiuser, enter chs\avantiuser.

Step 6: You’ll want to use the Avanti Cloud Client to access Avanti from now on. You should delete your old Remote Desktop access once you successfully log into the Avanti Desktop.

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Should you have any concerns or challenges with this process, reach out to the Client Care Team for assistance.

Go to Reconnecting to the Cloud Client to learn more about what to do if the Avanti Cloud Client becomes disconnected.

How to Get Started on a MacBook

Anyone using MacOS 12 or newer can download the Avanti Cloud Client.

Important Information
If you don’t already have the Microsoft Remote Desktop app, you’ll need to download it from the App Store before using the Avanti Cloud Client. You’ll need the Microsoft Remote Desktop and the Avanti Cloud Client 
app to access the Desktop. 

Step 1: Go to Avanti Cloud Client or search for the Avanti Cloud Client in the App Store.

Additional Information
The Avanti Cloud Client runs on MacOS 12 or newer. If you’re running an older version, it won’t be in the App Store.

Step 2: Select Avanti Cloud Client if you’d like to learn more about the app. Once you’re ready to start, select Get.

Step 3: Select Install.
You can continue to use your computer to work while the installation runs.

Step 4: Enter your Apple ID and password to verify your identity and start the installation.

Additional Information 
You may need to contact your IT to install the app.

Step 5: You’re all done installing the Avanti Cloud Client; now it’s back to work. You can access the Avanti Cloud Client from Launchpad.

Step 6: Enter your Serial Number and select Connect.

Additional information
Unsure what your Avanti serial number is? 

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Additional Information
You’ll only have to enter your serial number once; after that, we’ll remember it for you.

Step 7: Enter your Remote Desktop username and password, then log into Avanti. You’ll need to add chs\ before your username. For example, if the Remote Desktop username is avantiuser, enter chs\avantiuser.

Step 8: From now on, you’ll want to use the Avanti Cloud Client to access the Avanti Desktop. You should delete your old Remote Desktop access once you successfully log into the Avanti Desktop.

Important Information
Be sure not to uninstall the Microsoft Remote Desktop app; you’ll need both of these apps to access the Desktop. 

Should you have any concerns or challenges with this process, reach out to the Client Care Team for assistance.

Reconnecting to the Avanti Cloud Client

The Avanti Cloud Client disconnects after five minutes of inactivity. However, you’ll remain connected when running longer Avanti processes, such as reports.

If you become disconnected from the Cloud Client, select Reconnect in the Cloud Client tray.


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