Get up and running in just minutes on the Avanti Desktop. Here, you’ll get the information you need to get Cloud Client setup to access the Avanti Desktop on a new computer.
Additional Information
If you’ve never accessed the Avanti Desktop before, there’s a few things you’ll need to do to get started. Check out Logging into Your Avanti Desktop for the First Time for all the details.
You’ll get started by installing the Avanti Cloud Client. Once it’s ready to go, you’ll enter your Avanti Serial Number, login, and you’re back to work.
Additional Information
The Avanti Cloud Client is for Regular Users needing access to the Avanti Desktop. If you don’t already have a Remote Desktop Username, you’ll need an Avanti Administrator to contact Avanti Care.
Requirements
Windows: The Avanti Cloud Client is only available if you use Version 10 or newer. If you have a previous version of Windows, please update it. Go to How to Get Started in Windows for download information.
MacBooks: The Avanti Cloud Client runs on MacOS 12 or newer. Go to How to Get Started on a MacBook for installation information.
How to Get Started in Windows
Step 1: Go to https://app.myavanti.ca and select Get the app to download the setup for the Avanti Cloud Client.
Step 2: Once the download finishes, run Setup.exe. It’ll be in your downloads folder.
Additional Information
You’ll need to run this as your Windows user; please don’t have your IT run it as an administrator.
Step 3: Select Install once we’ve confirmed the system requirements are met.
You can continue to use your computer to work while the installation runs.
Step 4: Once the installation finishes, the Avanti Cloud Client opens automatically, and a shortcut is added to your Windows Desktop. Enter your Serial Number.
Additional information
Need help finding your Avanti serial number?
If you already use the Avanti Desktop or the Avanti Self-Service Portal, visit Finding your Avanti Serial Number.
If not, contact Avanti Care or your Account Manager.
Additional Information
You’ll only have to enter your serial number once, and we’ll remember it for you.
Step 5: You’re all done installing the Avanti Cloud Client; now it’s back to work.
Enter your Remote Desktop username and password, then log into Avanti. You’ll need to add chs\ before your username. For example, if the Remote Desktop username is avantiuser, enter chs\avantiuser.
Step 6: You’ll want to use the Avanti Cloud Client to access Avanti from now on.
Should you have any concerns or challenges with this process, reach out to the Client Care Team for assistance.
Go to Reconnecting to the Cloud Client to learn more about what to do if the Avanti Cloud Client becomes disconnected.
How to Get Started on a MacBook
Anyone using MacOS 12 or newer can download the Avanti Cloud Client.
Important Information
If you don’t already have the Microsoft Remote Desktop app, you’ll need to download it from the App Store before using the Avanti Cloud Client. You’ll need the Microsoft Remote Desktop and the Avanti Cloud Client app to access the Desktop.
Step 1: Go to Avanti Cloud Client or search for the Avanti Cloud Client in the App Store.
Additional Information
The Avanti Cloud Client runs on MacOS 12 or newer. If you’re running an older version, it won’t be in the App Store.
Step 2: Select Avanti Cloud Client if you’d like to learn more about the app. Once you’re ready to start, select Get.
Step 3: Select Install.
You can continue to use your computer to work while the installation runs.
Step 4: Enter your Apple ID and password to verify your identity and start the installation.
Additional Information
You may need to contact your IT to install the app.
Step 5: You’re all done installing the Avanti Cloud Client; now it’s back to work. You can access the Avanti Cloud Client from Launchpad.
Step 6: Enter your Serial Number and select Connect.
Additional information
Unsure what your Avanti serial number is?
If you already use the Avanti Desktop or the Avanti Self-Service Portal, visit Finding your Avanti Serial Number.
If not, contact Avanti Care or your Account Manager.
Additional Information
You’ll only have to enter your serial number once; after that, we’ll remember it for you.
Step 7: Enter your Remote Desktop username and password, then log into Avanti. You’ll need to add chs\ before your username. For example, if the Remote Desktop username is avantiuser, enter chs\avantiuser.
Step 8: From now on, you’ll want to use the Avanti Cloud Client to access the Avanti Desktop.
Important Information
Be sure not to uninstall the Microsoft Remote Desktop app; you’ll need both of these apps to access the Avanti Desktop.
Should you have any concerns or challenges with this process, reach out to the Client Care Team for assistance.
Reconnecting to the Avanti Cloud Client
The Avanti Cloud Client disconnects after five minutes of inactivity. However, you’ll remain connected when running longer Avanti processes, such as reports.
If you become disconnected from the Cloud Client, select Reconnect in the Cloud Client tray.