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Microsoft Sign-On: Employee Cannot Sign In

If most employees can successfully log in using Microsoft Sign-On, but some employees cannot, this article will guide you through identifying and resolving the issue.

Additional Information
This is only available for SaaS Clients. If you are not sure if you are a SaaS Client, please reach out to your Client Success Manager.

If no employees can log in using Microsoft Sign-On, please go to Microsoft Sign-On: No Employees Can Sign In.

In addition to an Avanti Administrator (Regular User), you may also require some assistance from your IT Team.

How to Confirm Avanti User Setup

Step 1: Open Avanti Users in the Avanti Desktop Application.
By default, this can be found in System Administration >> System Access Controls.

Step 2: Select a User who cannot log in using Microsoft Sign-On, then select Modify.

Step 3: Select Azure Active Directory for User authenticated by, if it is not selected.

Step 4: Select the correct Domain if it is not selected.

Step 5: On the Single Sign-On tab, update the user’s single sign-on username in SSO Username if it is incorrect.

Step 6: Select the correct Active if it is not selected.

Step 7: On the Company Settings tab, select the correct employee in Employee Number, if it is not selected and the user is an Employee Self Service User.

Additional Information
The User Class field on this screen will confirm if the employee is an Employee Self Service User.