If none of your users can successfully log in using Microsoft Sign-On, this article will guide you through identifying and resolving the issue.
If some users can log in using Microsoft Sign-On, please go to Microsoft Sign-On: An Employee Cannot Sign In.
Before Getting Started
In addition to an Avanti Administrator (Regular User), troubleshooting this issue may also require your IT team’s assistance.
You will need the following Azure Active Directory Domain information on hand to complete the setup:
The Azure Active Directory Domain
The Azure Directory ID
If you are unsure of what these are, check with your IT administrator before starting.
Confirm the Settings
Step 1: Open Administration Settings on the Avanti Self-Service Portal.
By default, this can be found in Administration.
Step 2: Enter AzureActiveDirectoryTenant into the search on the System Settings. Ensure there are no trailing spaces.
Step 3: Select Edit.
Step 4: Ensure the value matches the Azure Directory ID provided by your IT Team.
If the value doesn’t match, please update the value in the setting and select Save.
Step 5: Enter Domain into the search. Ensure there are no trailing spaces.
Step 6: Select Edit for AzureActiveDirectoryDomain.
Step 7: Ensure the value matches the Azure Active Directory Domain provided by your IT Team.
If the value doesn’t match, please update the value in the setting and select Save.
Step 8: Select Edit for DomainName.
Step 9: Ensure the value matches the Azure Active Directory Domain provided by your IT Team.
If the value doesn’t match, please update the value in the setting and select Save.
How to Ensure an Avanti User Setup
Step 1: Open Avanti Users in the Avanti Desktop Application.
By default, this can be found in System Administration >> System Access Controls.
Step 2: Select a User who cannot log in using Microsoft Sign-On, then select Modify.
Step 3: Select Azure Active Directory for User authenticated by if it is not selected.
Step 4: Select the correct Domain if it is not selected.
Additional Information
If your Azure Domain is not available for selection in the Domain or if the Single Sign-On tab is not available, please contact your Implementation Specialist or Client Care.
Step 5: Update the user’s single sign-on username in SSO Username if it is incorrect.
Step 6: Select the correct Active if it is not selected.
Step 7: Select OK to save your changes.
If changes were made, confirm whether everyone can log in using Microsoft Sign-On.
Confirm the Microsoft Access
If Avanti User Setup is correct, complete the following:
Step 1: Confirm whether anyone can log into other applications using Microsoft Sign-On.
If users cannot log into other applications, please contact your IT. The Azure Active Directory Credentials may need to be adjusted.
If users can log into other applications, please contact Client Care, for additional assistance. We’re here to help!