If none of your users can successfully log in using Microsoft Sign-On, this article will guide you through identifying and resolving the issue.
If some users can log in using Microsoft Sign-On, please go to Microsoft Sign-On: An Employee Cannot Sign In.
Before Getting Started
In addition to an Avanti Administrator (Regular User), troubleshooting this issue may also require your IT team's assistance.
You will need the following Azure Active Directory Domain information on hand to complete the setup:
The Azure Active Directory Domain
The Azure Directory ID
If you are unsure of what these are, check with your IT administrator before starting.
Confirm the Settings
Step 1: Open Administration Settings on the Avanti Self-Service Portal.
By default, this can be found in Administration.
Step 2: Enter AzureActiveDirectoryTenant into the search on the System Settings. Ensure there are no trailing spaces.
Step 3: Select Edit.
Step 4: Ensure the value matches the Azure Directory ID provided by your IT Team.
If the value doesn’t match, please update the value in the setting and select Save.
Step 5: Enter Domain into search. Ensure there are no trailing spaces.
Step 6: Select Edit for AzureActiveDirectoryDomain.
Step 7: Ensure the value matches the Azure Active Directory Domain provided by your IT Team.
If the value doesn’t match, please update the value in the setting and select Save.