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CPP Reconciliations Did Not Balance

If you’ve run the CPP Balancing Reports to balance your CPP remittances and they didn’t balance, there may be a few reasons why:

  • The employee has a pay period without enough earnings and benefits to reach the exemption.

  • The employee has a pay period with only bonus or benefits, so no exemption applied.

  • The CPP exemption is incorrect on one or more of the earning or benefit codes.

Are you unsure your CPP remittances balance? Go to Balance Your CPP Remittances for more information.

How to Review Your Employees' Pay

Once you’ve identified the employees with CPP remittances that didn’t balance, please review each pay period with a discrepancy to confirm whether:

  • There are enough earnings and benefits to reach the pay period exemption.

  • It is a bonus-only pay or a benefits-only pay.

Step 1: Open the Employee Profile in the Avanti Desktop Application.
By default, this can be found in Canadian Payroll >> Employee Profile or Human Resources >> Personal Information.

Step 2: Enter the employee number in Employee.

Step 3: Navigate to Payment Inquiry.

Step 4: Select the first pay for the employee that does not balance, then double-click on it.