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Logging into Your Avanti Desktop for the First Time

Is this your first time accessing the Avanti Desktop? You’ve come to the right place! To get started in the Avanti Desktop, you’ll need to:

How to Create Your Cloud Client Password

Avanti provides your Username for the Cloud Client. If you don’t have one yet, please contact your Manager so they can request one for you. You’ll need this before you can create your password.

Step 1: Select and click on Forgot your password. Enter your Username to start the enrolment process.

Step 2: Enter your email address, then select Continue.

Step 3: Select your email address from the dropdown to get your verification code, then select Continue.

Step 4: Check your email for a verification code from Copy and paste the verification code into the box and click Continue.

Step 5: Create a password following the on-screen instructions. Once you’re done, select Reset Password.

Additional Information
These credentials are only for the Avanti Cloud Client. When logging into Avanti Desktop, you’ll either use Microsoft Sign-On or the Avanti Username/Password provided by your Manager. 

Congratulations! You’ve set your password and are ready to download the Avanti Cloud Client for Windows or MacBooks.

You’ll see a Password Reset Successful message and get an email confirming that your password was reset. 

How to Download the Avanti Cloud Client for Windows

Anyone using Windows Version 10 or newer can download the Avanti Cloud Client.

Step 1: Go to and select Get the app to download the Avanti Cloud Client.

Step 2: Once the download finishes, run setup.exe. It’ll be in your downloads folder.

Additional Information
You’ll need to run this as your Windows user; please don’t have your IT run it as an administrator.

Step 3: Select Install once we’ve confirmed the system requirements are met.
You can continue to use your computer to work while the installation runs.

Step 4: Once the installation finishes, the Avanti Cloud Client opens automatically, and a shortcut is added to your Windows Desktop.

Congrats! You’re all done installing the Avanti Cloud Client and are ready to log in to the Avanti Desktop.

How to Download the Avanti Cloud Client on a MacBook

Anyone using MacOS 12 or newer can download the Avanti Cloud Client.

Important Information
If you don’t already have the Microsoft Remote Desktop app, you’ll need to download it from the App Store
 before using the Cloud Client. You’ll need the Microsoft Remote Desktop and the Avanti Cloud Client app to access the Desktop.

Step 1: Go to Avanti Cloud Client or search for the app in the App Store.

Additional Information
The Avanti Cloud Client runs on MacOS 12 or newer. If you’re running an older version, it won't be in the App Store. 

Step 2: Select the Avanti Cloud Client if you’d like to learn more about the app. Once you’re ready to start, select Get.

Step 3: Select Install.
You can continue to use your computer to work while the installation runs.

Step 4: Enter your Apple ID and password to verify your identity and start the installation.

Additional Information 
You may need to contact your IT to install the app. 

Step 5: You’re all done installing the Avanti Cloud Client; now it’s back to work. You can access the Avanti Cloud Client from Launchpad.

How to Log into the Desktop

Step 1: Open the Avanti Cloud Client.

Step 2: Enter your Avanti Serial Number and select Connect.

Additional information
Need help finding your Avanti serial number? 

Additional Information
You’ll only have to enter your serial number once, and we’ll remember it for you.

Step 3: Enter your Cloud Client Credentials:

Username: CHS\Username
Password: The new password you created earlier in How to Create Your Cloud Client Password.

Additional Information
You may see an email address on Windows computers under More choices
. Please disregard the email option and use the login credentials described above.

Step 4: You’ll see the Avanti Desktop Login once connected. Here, you’ll:

  • Enter the Avanti Username and Password provided by your Avanti Administrator; these are different than your Cloud Client Username and Password.

  • Use Microsoft Sign-On, if enabled. 

Should you have any concerns or challenges with this process, contact Client Care for assistance.

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